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These terms set out how your 11bd bet account works — what we commit to, what you're responsible for, and how transactions through Nagad, Rocket and other configured routes are handled. Access and eligibility depend on your local law and the eligible regions we serve.
By opening and using your account on this platform, you confirm that you have read and accepted these terms in full. These conditions govern every action taken through your account — from deposits made via Nagad or Rocket, to game participation and withdrawal requests. Nothing in your account session overrides these terms unless we have published a written update to them on this page. We write these terms to be readable, not impenetrable. Where we use technical or process language, we aim to explain it in the same section rather than burying it in a separate policy annex. If there is a conflict between a promotional communication and these terms, the terms take precedence. Eligibility to hold an account and use our services depends entirely on your local law and the eligible regions we operate within. We do not make eligibility determinations on your behalf. It is your responsibility to confirm that accessing this platform is permitted where you are located. We reserve the right to suspend or close accounts that do not meet the requirements set out in these terms, and we will communicate any such action through your registered contact details.
These terms apply specifically to your registered account, the transactions you initiate, and the content you access through this platform. Understanding the boundary helps you know where to direct questions — and where separate policies apply.
All login, session and account management activity falls under these terms. This includes password resets, account verification steps and any suspension or closure of your account carried out by us or requested by you.
Deposits and withdrawals processed through configured routes — including Nagad and Rocket — are governed here. Transaction records visible in your account wallet reflect the state of each request as our system has logged it.
Game content supplied by studios available in the lobby, promotional notices published on this platform, and any written policy pages are covered. Availability of specific titles or features may vary by region and is subject to change.
Payment providers such as Nagad and Rocket operate under their own service conditions. We are not responsible for delays, errors or restrictions imposed at the payment-provider level. Contact our support if a transaction has not resolved as expected.
These terms are not one-directional. You have specific, practical actions you can take regarding your account, your data and your transaction history. Knowing those options means you are not dependent on us to initiate corrections or reviews on your behalf. Your account dashboard shows a record of every completed transaction, including deposits through Nagad or Rocket and any withdrawals processed. If a record appears inconsistent with what you initiated, you can raise it directly through the support contact route. We will review the logged transaction and respond through your registered contact details. Corrections to your information — such as your registered mobile number or contact email — can be requested through the account settings section. For changes that affect verification status, we may ask you to confirm your identity through the steps shown in your account. Any question about how these terms apply to a specific situation you have encountered can be submitted in writing to our support team.
Open the transaction history section of your account to see every deposit and withdrawal logged against your wallet, including Nagad and Rocket activity.
Request changes to your registered contact information through account settings. Verification-sensitive changes follow the steps shown inside your account.
Submit any terms-related question in writing via our published support route. We respond to the registered contact on your account.
If your account has been restricted or a transaction has not resolved, contact support directly. Provide your account reference and the transaction detail so we can locate the record.
If any part of these terms raises a question you cannot resolve through your account dashboard or the FAQ section below, use one of the contact routes published on this platform. We do not publish operating hours or response-time commitments we cannot consistently back — contact us through the route that suits how you are accessing the platform.
Open the chat widget visible when you are logged into your account. Use this route for account-specific questions about a transaction or access restriction covered by these terms.
Send a written query to the support email address published in our contact section. Include your account reference and the specific terms clause or transaction you are asking about.
The help section inside your account covers common terms questions around Nagad and Rocket transactions, account verification and withdrawal requests without needing to contact support.
We handle account data, cookies and transaction records according to a defined internal process — not ad-hoc decisions. These points explain what that looks like in practice for your account.
Account data you submit during registration and verification is used only for the purposes stated in our privacy policy. We do not share it with third parties beyond what is required to process a transaction through Nagad, Rocket or other configured payment routes.
We use cookies to maintain your logged-in session and to remember account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how your account session functions on mobile.
Your account credentials are your responsibility once set. If you suspect your login details have been accessed by someone else, contact support immediately using the chat or email route so we can review account activity and take the steps shown in your account settings.
When we update these terms, we publish the revised version on this page. Continued use of your account after a published update constitutes acceptance. To request a copy of the current terms or query a change, contact us through the published support route.
These are the questions we see most often about how the terms work in practice. If yours is not here, use the support contact route.
Yes. All deposits and withdrawals processed through Nagad, Rocket or any other configured payment route fall under these terms. The payment provider also has its own conditions, so both sets apply to the transaction at the same time.
These terms take precedence. If a promotional notice you received states something that contradicts the terms published on this page, the terms on this page are what we follow. Contact support if you have a specific situation you want clarified.
Access and eligibility depend on your local law and the eligible regions we serve. We do not make that determination for you. It is your responsibility to confirm that using this platform is permitted under the laws that apply in your location.
Go to account settings and follow the steps shown there for updating contact information. Changes that affect your verification status require you to confirm your identity through the process displayed in your account before the update is applied.
We publish the current version of these terms on this page. The page reflects the most recent update. Continuing to use your account after a change has been published means you have accepted the updated terms.
Open the transaction history in your account wallet first and check the logged status. If the record does not match what you initiated, contact support through live chat or email with your account reference and the transaction detail so we can locate and review it.